Service Level Agreement (SLA) for Alam Tours
Evaluation and Improvement
Al Alem Tours is constantly striving to improve its services based on customer feedback and ratings to ensure a better tourism experience every time.
Scope of Service
World Tourism Company is committed to providing integrated tourism services that include organizing internal and external tours.
Flight and hotel reservations.
and tour guide services.
A commitment to quality service
We strive to provide the best tourism experience for our customers.
while ensuring the provision of high-quality integrated services that guarantee complete customer satisfaction.
Customer Support
The company offers round-the-clock support to customers during their journey.
via phone or email to resolve any queries or issues.
Response
The company is committed to responding to customer inquiries and providing solutions to any issues within 24 hours.
Transparency and communication
In the event of any delays or modifications to tour programs, the company immediately informs customers and offers alternative options for their needs.
The company informs customers immediately and offers alternative options to suit their needs.
